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January 2010 |
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The management system was found to be well structured and controlled. System reviews take place on a regular basis and the monthly staff review meetings are clearly a benefit to them.
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February 2009 |
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The International Standards Organization has revised the Quality Management standard from Year 2000 to Year 2008 edition. The new edition does not allow the management of QA to be contracted out and requires that all corrective actions be verified for effectiveness and all current statutory requirements be met. As we have been practising all areas already though not previously prescribed, we have been granted certification on the 2008 edition on 27 January 2009 by Telarc on the spot. The audit report includes the following comments:
No Conditions were raised and your Registration will continue. A new certificate and schedule will be issued showing that you now comply with the requirements of AS/NZS ISO9000:2008 and you are to be congratulated on the way that you are maintaining and developing your systems and processes.
Since their last assessment, the company has continued to meet their customer requirements in a very competitive market. A number of their competitors have ceased trading or have downsized and it is to the company's credit that they have found ways to remain competitive. They are seeking alternative products and services to offer the market and their innovation is to be applauded.
The organisation has made improvements in the following areas since the last audit:
- Environmental protection awareness
- Information and knowledge management
- Alert messaging
- Website shop window development
- Customer registration on the website
The company has continued to make improvements to its systems aimed at improving customer service.
http://www.compucon.co.nz/content/blogcategory/53/143/
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February 2008 |
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Quote: "Since their last assessment, the company has continued to service their customer base in the face of increasing competition, particularly from overseas. Nevertheless, they continue to succeed and are meeting their targets, which is commendable in the current economic climate. The organisation has made improvements in the following areas since the last audit:
o The development of a "process" rather than procedures for the assembly
and QC of systems
o The combination of the Operations Review and Team Meetings
o Internal audits focussing on problem areas
There were no areas of concern but there are a significant number of areas of particular merit including the management and system review processes, the management of QI cases and the analysis of the data being collected from a wide range of sources throughout the business. Compared with the last assessment the company has continued to maintain and even lift their level of business but they are continually seeking ways to operate more efficiently. There is no doubt that their customers gain benefit from the existence of the company's management system."
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January 2006 |
Since their last assessment, the company has continued to meet the requirements of their customers in an increasingly competitive market. To their credit the company maintains their systems despite the reducing margins but their customers clearly appreciate its existence in that it provides them with a high level of confidence that they will receive a consistently good level of service and product quality.
The management system was found to be well defined, maintained and robust. The commitment of the senior management is clear and the acceptance of the staff has reportedly improved over the recent months. They have come to recognise that the existence of the systems and processes are there to ensure consistency and see that they are there as guidance and training aids.
The internal audit process was found to be structured and generally up to date. The audits are carried out by the company’s consultant therefore independence is assured. The need to adhere to a schedule, if greater value would be gained from auditing areas that showed that they were in need of review, was discussed and the company should consider using their monthly meetings to identify any such areas. Never the less, a good deal of reliance can be placed on the audit process and the results gained there from.
Customer complaints, corrective actions, non-conformances and credits were reviewed and found to be well managed in all cases. The QI system is working well and is clearly of value to the company. Regular analysis of the cases is carried out and common root causes can easily be identified.
No Conditions of Registration were raised during the previous assessment.
The H&S system was reviewed and, from the evidence sighted, appears to be adequate for a company such as this and seems to meet the basic requirements of the HASIE Act 1992 plus its subsequent amendment.
The organisation has made a number of improvements since the last audit and the system is reportedly working smarter as a result.
There were no specific areas of concern but points of particular merit included the training system and competency reviews, the two-level supplier reviews and the biennial Technical Briefings for their customers during which they are invited to complete a survey as to their level of satisfaction with the company as a supplier.
Compared with the last assessment the company has continued to maintain and improve its systems and they appear to have gained benefit from this assessment.
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