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Member Services Centre
This Service Centre is set up to serve channel members on matters other than product spec, pricing, tech info, training and regular news.  At this stage, the Service Centre provides a variety of avenues for improving communication such as Survey and Forum from channel members and Updates (in the form of articles) from Compucon.



Notice Board
December 2019
Christmas 2019 & New Year 2020 Arrangements

Our office closes at 5:30pm on Friday 20 December for business on this side of Christmas and resumes on Monday 13 January 9:00am in the New Year.   

The holiday period of the last few years have been very peaceful.  Calls from our peers for warranty support have reduced to one in the year before last and finally to zero last year.  This is the best scenario we can mutually hope and plan for.  As for previous years, we will provide phone contact and email support on Warranty Matters during business hours of non-statutory days ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it / Edmond: 0212132055 and Dave: 0211208248).  The timetable for December and January operations is shown below. Please allow time for system production and delivery prior to Christmas and upon resumption in the New Year.
  • Last system orders        18 Dec 2019 Wednesday 1pm (if late, please phone us)
  • Retreat begins              21 Dec 2019 Saturday
  • Operation resumes        13 Jan 2020 Monday
Please note that these phone numbers are strictly for URGENT warranty support purposes and ONLY for non-statutory days.

Enjoy the festive seasons!
Compucon Team
 
RMA Procedure
April 2010
Please supply the following information to our team ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) to arrange repair of systems or replacement of certain components.
(a) System Serial Number (found on the chassis and begins with NZ-B...)
(b) Fault description
(c) Model and Serial Number if it is a component (such as HDD, VGA, RAID controller)
Upon receipt of this information we will assign a Service ticket # reference to you. Please use this number as the Service Request job number in all correspondence and packaged items for transit.

Send the faulty items back to us at:
Compucon
234A Bush Road
Albany Auckland
Attn: TSD # <insert Service ticket #>
We will repair/replace and return faulty systems/components within 24-48 hours of receiving the system or component. We will definitely be in touch in case there are unexpected delays.
 
Surveys
November 2009
The recent surveys conducted by the channel for the channel are listed here:
 
Discussion Forum
November 2009
If you wish to participate in discussions with other members, please enter the forum:
 
 
CPD Peer Speakers
May 2010
Sion Roberts

Sion presented some of the things that impinge on integrating automated management software into work environments in CPD 19 May 2010.  This is what Sion said.

Specifically I will talk about clients with regard our ‘client interface’. I will also demonstrate what an automated system looks like. And I will discuss some of the components that make it up. Strategy will come into it somewhere. 

Sion’s background includes an apprenticeship in heavy engineering, a mathematics degree, an honours degree in physics and a Cranfield MBA. Professional accreditation includes CEng and MRAeS. Industrial experience has included senior technical management in the aircraft industry and in the local marine industry. 
 
Admin Panel
December 2009
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