 This Service Centre is set up to serve channel members on matters other than product spec, pricing, tech info, training and regular news. At this stage, the Service Centre provides a variety of avenues for improving communication such as Survey and Forum from channel members and Updates (in the form of articles) from Compucon.
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December 2021 |
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Christmas 2023 & New Year 2024 Arrangements
Our office
closes at 5:30pm on Friday 22 December 2023 for business on this side of
Christmas and resumes on Monday 15 January 2024 9:00am in the New Year.
The
holiday period of the last few years have been very peaceful. Calls
from our peers for warranty support has been nil in the last 3 years. This is the best scenario we
can mutually hope and plan for. As for previous years, we will
provide phone contact and email support on Warranty Matters during
business hours of non-statutory days (
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/ Mitch: 02102417691 (Primary) or Edmond: 0212132055 (Secondary)).
Please note that these phone numbers are strictly for URGENT warranty support purposes and ONLY for non-statutory days.
Enjoy the festive seasons!
Compucon Team
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Register to read more.
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April 2010 |
Please supply the following information to our team (
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) to arrange repair of systems or replacement of certain components.
(a) System Serial Number (found on the chassis and begins with NZ-B...)
(b) Fault description
(c) Model and Serial Number if it is a component (such as HDD,
VGA, RAID controller)
Upon receipt of this information we will assign a Service ticket #
reference to you. Please use this number as the Service Request job
number in all correspondence and packaged items for transit.
Send the faulty items back to us at:
Compucon
234A Bush Road
Albany Auckland
Attn: TSD # <insert Service ticket #>
We will repair/replace and return faulty systems/components within 24-48
hours of receiving the system or component. We will definitely be in
touch in case there are unexpected delays.
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November 2009 |
The recent surveys conducted by the channel for the channel are listed here:
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November 2009 |
If you wish to participate in discussions with other members, please enter the forum:
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May 2010 |
Sion Roberts
Sion presented some of the things that impinge on integrating automated management software into work environments in CPD 19 May 2010. This is what Sion said.
Specifically I will talk about clients with regard our ‘client interface’. I will also demonstrate what an automated system looks like. And I will discuss some of the components that make it up. Strategy will come into it somewhere.
Sion’s background includes an apprenticeship in heavy engineering, a mathematics degree, an honours degree in physics and a Cranfield MBA. Professional accreditation includes CEng and MRAeS. Industrial experience has included senior technical management in the aircraft industry and in the local marine industry.
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December 2009 |
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Member Services Centre 
