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Member Services Centre
This Service Centre is set up to serve channel members on matters other than product spec, pricing, tech info, training and regular news.  At this stage, the Service Centre provides a variety of avenues for improving communication such as Survey and Forum from channel members and Updates (in the form of articles) from Compucon.



Notice Board
December 2017
Christmas 2017 & New Year 2018 Arrangements

Our office closes on Thursday 21 December at 5:30pm for business on this side of Christmas and resumes on Wednesday 10 January 9:00am in the New Year.   

The last day for orders pre-Christmas (courier dispatch or pick up on Thursday 21 December) is as shown below. Please double check with the Compucon team on delivery schedules when placing orders close to the cut-off days. The dates below assume we have everything in stock and this assumption may not be correct as we will reduce our stock holding for the long holiday period. Stock to be acquired from overseas may take 10 days to deliver, and an express option (with a freight premium) may still take 5 days.
  • Retreat begins              22 Dec 2017 Friday
  • Last system orders        19 Dec 2017 Tuesday 11am (if late, please phone us)
  • Operation resumes        10 Jan 2018 Wednesday
The above festive period includes 9 days that are not statutory holidays and are workdays for some of our channel peers.  We will provide warranty support on Compucon Systems on those 9 days. Edmond will be on phone stand-by from 9am to 5:00pm from 22 December.  His phone number is (021 213 2055).  In case you cannot reach Edmond, try Dave.  His phone number is (021 1208 248).  We will do our best to assist but we cannot guarantee that we will resolve all issues due to limited resources during the period.

Please note that these phone numbers are strictly for warranty support purposes ONLY for 9 days and nothing more than that.

Enjoy the festive seasons!
Compucon Team
 
RMA Procedure
April 2010
Please supply the following information to our team ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) to arrange repair of systems or replacement of certain components.
(a) System Serial Number (found on the chassis and begins with NZ-B...)
(b) Fault description
(c) Model and Serial Number if it is a component (such as HDD, VGA, RAID controller)
Upon receipt of this information we will assign a Service ticket # reference to you. Please use this number as the Service Request job number in all correspondence and packaged items for transit.

Send the faulty items back to us at:
Compucon
234A Bush Road
Albany Auckland
Attn: TSD # <insert Service ticket #>
We will repair/replace and return faulty systems/components within 24-48 hours of receiving the system or component. We will definitely be in touch in case there are unexpected delays.
 
Surveys
November 2009
The recent surveys conducted by the channel for the channel are listed here:
 
Discussion Forum
November 2009
If you wish to participate in discussions with other members, please enter the forum:
 
 
CPD Peer Speakers
May 2010
Sion Roberts

Sion presented some of the things that impinge on integrating automated management software into work environments in CPD 19 May 2010.  This is what Sion said.

Specifically I will talk about clients with regard our ‘client interface’. I will also demonstrate what an automated system looks like. And I will discuss some of the components that make it up. Strategy will come into it somewhere. 

Sion’s background includes an apprenticeship in heavy engineering, a mathematics degree, an honours degree in physics and a Cranfield MBA. Professional accreditation includes CEng and MRAeS. Industrial experience has included senior technical management in the aircraft industry and in the local marine industry. 
 
Admin Panel
December 2009
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