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Telarc ISO-9001 Audit Commendation on Compucon (verbatim) Print
February 2008

Quote: "Since their last assessment, the company has continued to service their customer base in the face of increasing competition, particularly from overseas. Nevertheless, they continue to succeed and are meeting their targets, which is commendable in the current economic climate.  The organisation has made improvements in the following areas since the last audit:

o The development of a "process" rather than procedures for the assembly
   and QC of systems
o The combination of the Operations Review and Team Meetings
o Internal audits focussing on problem areas

There were no areas of concern but there are a significant number of areas of particular merit including the management and system review processes, the management of QI cases and the analysis of the data being collected from a wide range of sources throughout the business.  Compared with the last assessment the company has continued to maintain and even lift their level of business but they are continually seeking ways to operate more efficiently. There is no doubt that their customers gain benefit from the existence of the company's management system."