Your Compucon system is produced on a cell basis in our Albany office (as against production line) and the process is attended to by at least 2 members of the team. Each system will be put on tests overnight after assembly and checked by a 2nd person for quality assurance on the next day before delivery. Our quality target is zero workmanship mistake so that the computer can be turned on and run immediately upon arrving in your premises. The compatibility and performance aspects would have been optimized during our system design and introduction testing phase.
If your desktop computer is ordered with Windows, we will pre-install it with the latest proven drivers.
Compucon system has a standard warranty cover of 24 months or an extended cover of 36 months depending on the purchase agreement. On-site warranty is available for systems in most main centres as an option up to 3 years. Compucon warranty cover is for hardware material faults only and excludes software, usage and environment related faults.
First determine whether the faulty system is still under Compucon warranty. To find out, locate the warranty label which is affixed on the rear of the PC case and read the Date of Manufacture and the Warranty Period. NZ-B2 stands for 2 years return to Compucon NZ in Albany. NZ-B3 stands for 3 years.
If a system is under warranty, contact Compucon on (09) 415 3305 or
to supply the following information
- System serial number (for example NZ-B2-12345)
- Description of the fault
- How you discovered the fault?
- What work did you do to or on the computer, if any, prior to the fault?
Your Compucon warranty is supported directly by Compucon New Zealand in New Zealand (the phone is in Compucon House in Albany Auckland and not off-shore) and you will speak with a skilled technician (not a computer generated voice and not a third party). You can expect the service to be effective and friendly.
Alternately you may like to contact your Compucon authorised service provider who will assist you to handle the situation.
We will handle warranty claims and services efficiently in order to minimize the inconvenience to you.