1.0 Type of Products

(a) Single Drives, Storage Loaders and NAS products
- 3 years Advanced Replacement Program (ARP)
- Unit deemed faulty within 30 days from date of purchase considered as Dead on Arrival (DOA)
- Unit deemed faulty after 30 days from date of purchase considered as RMA

(b) Libraries
- 3 years Next Business Day On-site

(c) Tape Media
 Replacement by swapping

2.0 Warranty Procedure

(a) DOA Faulty within 30 days from date of purchase
Contact Compucon direct on (09) 415 3305 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   during business hours giving us the details of the faulty product and symptoms of fault.  We will advise you what to do.

(b) RMA Faulty after 30 days from date of purchase
Contact Tandberg Authorized Service Provider during business hours and they will advise you what to do.
Connexion Point Ltd
18A Parkway Drive, Mairangi Bay,
Auckland, New Zealand
Toll-Free Hotline: 0508 826 323
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it