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Member Services Centre
This Service Centre is set up to serve channel members on matters other than product spec, pricing, tech info, training and regular news.  At this stage, the Service Centre provides a variety of avenues for improving communication such as Survey and Forum from channel members and Updates (in the form of articles) from Compucon.



Notice Board
March 2020
Dear All

We have been in touch with the COVID-19 Response team at MBIE and advised that Compucon may continue to operate to support essential services as long as it is done in a way that limits the transmission of COVID-19.

Critical suppliers in the supply chains of essential services (“e.g. a firm repairing IT and data infrastructure”) may remain in operation but only in this function. Feel free to contact us via email for assistance and we will do our best to work with you. Our team will continue to provide quotations, receive orders, provide warranty support, and arrange delivery of goods via courier. Collection of goods will be on an appointment basis only (to maintain face to face separation).

Regards, Compucon Team
Register to read more.
 
RMA Procedure
April 2010
Please supply the following information to our team ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) to arrange repair of systems or replacement of certain components.
(a) System Serial Number (found on the chassis and begins with NZ-B...)
(b) Fault description
(c) Model and Serial Number if it is a component (such as HDD, VGA, RAID controller)
Upon receipt of this information we will assign a Service ticket # reference to you. Please use this number as the Service Request job number in all correspondence and packaged items for transit.

Send the faulty items back to us at:
Compucon
234A Bush Road
Albany Auckland
Attn: TSD # <insert Service ticket #>
We will repair/replace and return faulty systems/components within 24-48 hours of receiving the system or component. We will definitely be in touch in case there are unexpected delays.
 
Surveys
November 2009
The recent surveys conducted by the channel for the channel are listed here:
 
Discussion Forum
November 2009
If you wish to participate in discussions with other members, please enter the forum:
 
 
CPD Peer Speakers
May 2010
Sion Roberts

Sion presented some of the things that impinge on integrating automated management software into work environments in CPD 19 May 2010.  This is what Sion said.

Specifically I will talk about clients with regard our ‘client interface’. I will also demonstrate what an automated system looks like. And I will discuss some of the components that make it up. Strategy will come into it somewhere. 

Sion’s background includes an apprenticeship in heavy engineering, a mathematics degree, an honours degree in physics and a Cranfield MBA. Professional accreditation includes CEng and MRAeS. Industrial experience has included senior technical management in the aircraft industry and in the local marine industry. 
 
Admin Panel
December 2009
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