Status:
Intel
has reproduced, identified root cause, and developed a firmware update
which addresses the Bad Context 13x Error being discussed on the
Communities site and elsewhere.
Response plan:
The
new firmware update is in final validation testing and is targeted for
release on Intel® Communities within the next two weeks. Intel takes
firmware updates and issues of reliability very seriously and is taking
extra steps to support a smooth release. We appreciate your patience.
What should I do if I have not experienced this issue?
To
minimize occurrence, if a system requires a shut down, Intel recommends
using that system’s standard power shut down sequence. As with any
storage device, Intel recommends users frequently back up their data.
Download and install the new firmware when it is available. As with our
previous firmware updates, a secure erase is not required.
What should I do if I have experienced this issue?
If
you have already experienced a drive failure or encounter this problem
before the firmware update is released, please contact your Intel
representative or Intel customer support (via web: www.intel.com or phone: www.intel.com/p/en_US/support/contact/phone)
for an SSD replacement. An alternative option is to use the Intel ®
SSD Toolbox or similar tools to perform a secure erase in order to
restore the SSD to an operational state; all data will be erased.
After secure erase, update your SSD with the upcoming firmware. The
pending firmware update will not recover user data.
Background:
For
users unfamiliar with the issue, an Intel SSD 320 Series drive may
exhibit a drive capacity of 8MB and an electronic serial # field
containing a message of “BAD_CTX 0000013x” due to an unexpected power
loss under specific conditions. Once this error occurs, no data on the
SSD can be accessed and the user cannot write to or read from the
SSD.
Rgds,
Scott
Intel Corporation