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January 2010 |
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Most computer hardware comes from Taiwan although most factories are located in mainland China. Taiwan people who we visited in early January said that business recovery has been strong. The recovery could be led by Asia and picked up by other regions such as New Zealand over the year. This information is in line with our official statistics that we have gone past the bottom and are on the way up and that we will take a year to get back to the pre-recession level.
In the IT world, 2 phenomena have been outstanding. They are about industry consolidation and cloud computing respectively. The US Fortune magazine has reported that IBM, HP, Cisco, Oracle and Dell have been spending big monies to acquire companies in different segments in order to complete their own product portfolios covering hardware, software and services. This will lead to a situation similar to our 2 major supermarket chains in New Zealand. The rest will operate corner diaries or convenient shops only. What shall small players like us do? PC is a platform waiting for solutions to solve and we cannot wait and have to find solutions. This is the direction we are heading in 2010.
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December 2009 |
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Compucon New Zealand Remote Server Hardware Monitoring Service
Service Description (998IPMI)
Definition of Service
- The goal of the service is to improve up time and availability of the server to the customer
- The Compucon IPMI team will:
- Provide advice to the customer to set up IPMI at the start of the service
- Receive alert emails from the server being monitored
- Log in to the server if possible to obtain related information to report to the designated service provider
- Alert the customer / reseller of the incidence
- Initiate actions if the incidence is covered by current warranty
- Obtain permission from the customer and arrange actions that will incur costs to the customer
- The above actions do not include troubleshooting either on-site or remotely. If troubleshooting is requested, it will be separately charged per 15 minutes intervals or part of on our prevailing rate ($15 + GST as at August 2010). Permission to go ahead with troubleshooting can be granted at the signing of this agreement as a standing instruction.
Commercial Terms
- The service is supplied in multiples of 12 months aligned with the hardware warranty
- The customer pays upfront. Renewal will be based on the prevailing rate. Renewal beyond the warranty period will be accepted on a different rate.
- The service is reliant on the Designated Service Provider to configure
the IPMI notifications at the beginning. Instructions and assistance
will be provided by Compucon
- The service will not be applicable for the period that the server or IPMI was not available for whatever reasons such as Internet connection failure or power failure
- The service will be supplied for standard business hours only
- The service will not be supplied for 3 weeks during the Christmas New Year closedown period of Compucon New Zealand
Designated Service Provider contact
Person:
Phone:
Mobile:
Email:
End Customer contact
Person:
Phone:
Mobile:
Email:
Preferences
Who should Compucon contact when an incidence occurs? (please circle)
DSP / End Customer
Signature of Acceptance:
Dated (dd/mm/yyyy)
Procedures for establishing the IPMI Monitoring service are as follows. Feel free to contact
Compucon technical services at any time for further assistance.
END
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December 2009 |
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Symantec has an agreement with tape drive manufacturers which makes it possible for the tape drive manufacturers to include a version of Symantec Backup Exec with limited functionality. This version is referred to as the “Quickstart” edition of Backup Exec.
Features:
• Backup of data from the server to the tape drive that is connected to the server
Limitations:
• Additional agents or options to extend the functionality are not available for purchase
• Technical Support is not included and a support contract cannot be purchased
Please see:
http://customercare.symantec.com/app/answers/detail/a_id/95/~/backup-exec-oem-and-quickstart-general-information
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December 2009 |
This document is intended to provide insight into the best practices for routine maintenance of Adaptec RAID systems. These maintenance best practices are recommended to all Adaptec RAID customers to help avoid data loss, maintain data integrity and minimize downtime. The use of these practices will ensure a better customer experience through maintaining the integrity of data and minimizing the costs of downtime.
To obtain the best practices document please click here
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