Definition of Service

• The goal of the service is to improve up time and availability of the server to the customer
• The Compucon IPMI team will:
  1. Provide advice to the customer to set up IPMI at the start of the service
  2. Receive alert emails from the server being monitored
  3. Log in to the server if possible to obtain related information to report to the designated service provider
  4. Alert the customer / reseller of the incidence
  5. Initiate actions if the incidence is covered by current warranty
  6. Obtain permission from the customer and arrange actions that will incur costs to the customer
• The above actions do not include troubleshooting either on-site or remotely.  If troubleshooting is requested, it will be separately charged per 15 minutes intervals or part of on our prevailing rate ($15 + GST as at August 2010).  Permission to go ahead with troubleshooting can be granted at the signing of this agreement as a standing instruction.

Commercial Terms

• The service is supplied in multiples of 12 months aligned with the hardware warranty
• The customer pays upfront.  Renewal will be based on the prevailing rate.  Renewal beyond the warranty period will be accepted on a different rate.
• The service is reliant on the Designated Service Provider to configure the IPMI notifications at the beginning. Instructions and assistance will be provided by Compucon
• The service will not be applicable for the period that the server or IPMI was not available for whatever reasons such as Internet connection failure or power failure
• The service will be supplied for standard business hours only 
• The service will not be supplied for 3 weeks during the Christmas New Year closedown period of Compucon New Zealand

Procedures for establishing the IPMI Monitoring service are as follows. Feel free to contact Compucon technical services at any time for further assistance.

• Setting up Remote Access
• Setting up E-Mail Alerts

Symantec has an agreement with tape drive manufacturers which makes it possible for the tape drive manufacturers to include a version of Symantec Backup Exec with limited functionality. This version is referred to as the “Quickstart” edition of Backup Exec.

Features:
• Backup of data from the server to the tape drive that is connected to the server

Limitations:
• Additional agents or options to extend the functionality are not available for purchase
• Technical Support is not included and a support contract cannot be purchased

Please see:
http://customercare.symantec.com/app/answers/detail/a_id/95/~/backup-exec-oem-and-quickstart-general-information