The warranty information below was last updated in 2013-08 based on Tandberg Data supplied information.  These warranty service provisions are supplied by Tandberg Data direct. They are not the same as Compucon system warranty provisions and are not a subset of Compucon warranty. 

1.0 Service Overview

Tandberg Data provides a wide range of Service, Repair, and Warranty offerings to protect your
mission critical data and business.
- Free technical support hotline from most locations
- Advanced Replacement Service (ARS)
- Secure Service (Onsite)
- Out of warranty repairs

2.0 Type of Products

(ai) LTO Tape Drives, RDX Units, RDX Media and Rackmount Enclosures, and Storage-Loaders Products
       - 3 years Advanced Replacement Program (ARP)

      T24 / T40+ Tape Library
       - 3 year On-Site Next Business Day warranty including both parts and labor

- Unit deemed faulty within 30 days from date of purchase considered as Dead on Arrival (DOA)
- Unit deemed faulty after 30 days from date of purchase considered as RMA

(b) Libraries
- 3 years Next Business Day On-site

(c) Tape Media
 Replacement by swapping

3.0a Warranty Procedure - Connexion Point

(a) DOA Faulty within 30 days from date of purchase
Contact Compucon direct on (09) 415 3305 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   during business hours giving us the details of the faulty product and symptoms of fault.  We will advise you what to do.

(b) RMA Faulty after 30 days from date of purchase
Contact Tandberg Authorized Service Provider during business hours and they will advise you what to do.
Connexion Point
9a William Pickering Drive,
Albany, Auckland 0632
NEW ZEALAND
Tel: +64 9 478 9809
Toll-Free Hotline: 0800 666 456
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

3.0b Warranty Procedure - Tandberg Support Direct

(a) Return Material Authorisation (RMA)
To request an RMA just follow a few simple steps:

1) First run through the troubleshooting checklist to eliminate common problems - http://www.tandbergdata.com/apac/index.cfm/support/troubleshooting-checklist/
2) Report and verify the failure by contacting Technical Support
3) Technical Support will provide a case reference number, verify warranty & service level entitlement, qualify the problem and provide a solution if possible
4) If device replacement is necessary Technical Support will send an RMA request form to be completed electronically and sent back, or direct you to an online RMA request form
5) An RMA will be approved if device replacement is necessary and the device is in warranty or covered by a valid service contract

(b) Advanced Replacement Service (ARS)
Tandberg Data offer an Advance Replacement Service (Component Level only), or ARS-C service. If your service level entitlement includes ARS-C, and an RMA is approved, Tandberg Data will ship an exchange component unit usually within 48 hours (excluding weekends).
The faulty device must be shipped back to Tandberg Data within 5 working days. Tandberg Data will advise on the reverse logistics process and packaging requirements.
The replacement unit will be a refurbished, fully tested equivalent device.

Your Compucon system is produced on a cell basis in our Albany office (as against production line) and the process is attended to by at least 2 members of the team. Each system will be put on tests overnight after assembly and checked by a 2nd person for quality assurance on the next day before delivery.  Our quality target is zero workmanship mistake so that the computer can be turned on and run immediately upon arrving in your premises.  The compatibility and performance aspects would have been optimized during our system design and introduction testing phase.

If your desktop computer is ordered with Windows, we will pre-install it with the latest proven drivers. 

Compucon system has a standard warranty cover of 24 months or an extended cover of 36 months depending on the purchase agreement.  On-site warranty is available for systems in most main centres as an option up to 3 years.  Compucon warranty cover is for hardware material faults only and excludes software, usage and environment related faults.

First determine whether the faulty system is still under Compucon warranty. To find out, locate the warranty label which is affixed on the rear of the PC case and read the Date of Manufacture and the Warranty Period. NZ-B2 stands for 2 years return to Compucon NZ in Albany.  NZ-B3 stands for 3 years.

If a system is under warranty, contact Compucon on (09) 415 3305 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   to supply the following information
- System serial number (for example NZ-B2-12345)
- Description of the fault
- How you discovered the fault?
- What work did you do to or on the computer, if any, prior to the fault?

Your Compucon warranty is supported directly by Compucon New Zealand in New Zealand (the phone is in Compucon House in Albany Auckland and not off-shore) and you will speak with a skilled technician (not a computer generated voice and not a third party).  You can expect the service to be effective and friendly.

Alternately you may like to contact your Compucon authorised service provider who will assist you to handle the situation.

We will handle warranty claims and services efficiently in order to minimize the inconvenience to you.

1. The Flash Utility that corresponds with the motherboard BIOS chip (usually AMI or Award). This will be an executable e.g. phlash16.exe
2. The binary file used by the flash utility for programming the BIOS chip. It is usually in an 8.3 file with the extension .rom. E.g. 7sbi3038.rom
3. A flash verifier may also be present. This is typically named chkflash.com
4. A batch file should also present to simpify the update process. This file is typically named flash.bat

1. Create a bootable DOS-formatted USB drive.
2. Copy or extract the all required files onto the USB drive.
3. Boot the PC/motherboard using the USB drive.
4. Enter the following command to flash the BIOS - this is usually just the name of the batch file followed by the binary file: "flash 7sbi3038.rom"
5. Once the programming is complete, you should hear a long beep and the system will automatically reboot itself.
6. The first reboot will result in a message similar to the following: "The CMOS has been reset; press F1 to enter setup or F2 to continue with default settings". Press F1 and follow the Procedure 2 (Step 2) below.

1. Press [Delete] key during POST screen to enter BIOS setup.
2. Go to 'Exit' menu. Choose 'Load Setup Defaults'.
3. Change each of the settings listed in Procedure 3 below as applicable - for the specifications of the PC.

(5) Advanced menu -> I/O Device Configuration -> Serial Port B -> Enabled (by default
Please disable if your system lacks a secondary serial port.

End.  Go to 'Exit' menu and choose 'Save and Exit'

Other Notes
- IDE HDD under the Recommended Boot Order is also inclusive of SATA HDD unless addressed specifically.

1. The Flash Utility that corresponds with the motherboard BIOS chip (usually AMI or Award). This will be an executable e.g. afudos.exe
2. The binary file used by the flash utility for programming the BIOS chip. It is usually in an 8.3 file numbering format with the extension indicating the version number. E.g. 0906.rom - version 0906 BIOS for the Asus P5K-E/WIFI-AP motherboard.

1. Create a bootable DOS-formatted USB drive.
2. Copy or extract the 2 required files onto the USB drive.
3. Boot the PC/motherboard using the USB drive.
4. Enter the following command to flash the BIOS - this is usually just the name of the flash utility file followed by the binary file: "afudos /i0906.rom"
5. Once the programming is complete you can remove the USB drive and restart the PC.
6. The first reboot will result in a message similar to the following: "The CMOS has been reset; press F1 to enter setup or F2 to continue with default settings". Press F1 and follow the Procedure 2 (Step 2) below.

1. Press [Delete] key during POST screen to enter BIOS setup.
2. Go to 'Exit' menu. Choose 'Load Setup Defaults'.
3. Change each of the settings listed in Procedure 3 below as applicable - for the specifications of the PC.

End. Go to 'Exit' menu and choose 'Save and Exit’