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March 2006 |
Please use the menu on the left to go to our "User Community Newsletters" or the link below to reach the CNZ Corporate Newsletter Archive.
CNZ Corporate Newsletters
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March 2006 |
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Corporate, business and professional customers buy and use Compucon for the following values:
Fitness for purposes (FFP)
Compucon systems are built to specification within a pre-qualification regime and conforming to open standards and industry best practices. Quality is "fitness for purposes". Customers define purposes and Compucon provides engineering and workmanship to meet the specification.
Total Cost of Ownership (TCO)
Compucon exercises design and quality control measures to reduce workmanship failure almost to zero (since absolute zero is not realistic) and employs components from official sources. The outcome is a major reduction of the cost of maintenance, cost of frustration and loss of business.
Business Purpose Fulfilment (BPF)
Compucon focuses on the professional, business and corporate market sectors that have the highest requirements on zero mistakes, cost-effectiveness and return-on-investment. Compucon has thus established an infrastructure to facilitate the attainment of these values.
Real Life Experience (RLE)
Compucon offers the highest standard of services including the supply of computers, servicing of operating computers and communication with customers. We value customer relationships, as their success is our success. Our corporate culture is built on efficiency, reliability, honesty, and respect.
International brands compete on branding and global relationships. Local brands compete on price and advertising. Compucon competes on Fitness for Purposes, Total Cost of Ownership, Business Purpose Fulfilment and Real-life Experience. Collectively, Compucon offers a total package that no other computer hardware supplier has contemplated. Compucon has steadily served the professional and business sector for over 20 years in New Zealand and customers have labelled our standard of service as legendary.
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February 2006 |
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SATA hard disk (HDD) is gaining popularity at the expense of IDE and SCSI. While this phenomenon needs some clarification, it has prompted us to look at the RAID Kit for SATA to replace the equivalent kit for IDE. We have now completed our testing and passed such a model ready for use. It is more expensive than the IDE version. In view of the protection that it offers to business data and the fact that SATA is more future proof, the extra price is justifiable. This SATA RAID kit is truly hardware based, not software or just hardware assisted. If one drive fails, the other will continue operation and keep all customer data intact. Replacing the failed drive will resume the protection. Its operation does not use any CPU resource.
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January 2006 |
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Since their last assessment, the company has continued to meet the requirements of their customers in an increasingly competitive market. To their credit the company maintains their systems despite the reducing margins but their customers clearly appreciate its existence in that it provides them with a high level of confidence that they will receive a consistently good level of service and product quality.
The management system was found to be well defined, maintained and robust. The commitment of the senior management is clear and the acceptance of the staff has reportedly improved over the recent months. They have come to recognise that the existence of the systems and processes are there to ensure consistency and see that they are there as guidance and training aids.
The internal audit process was found to be structured and generally up to date. The audits are carried out by the company’s consultant therefore independence is assured. The need to adhere to a schedule, if greater value would be gained from auditing areas that showed that they were in need of review, was discussed and the company should consider using their monthly meetings to identify any such areas. Never the less, a good deal of reliance can be placed on the audit process and the results gained there from.
Customer complaints, corrective actions, non-conformances and credits were reviewed and found to be well managed in all cases. The QI system is working well and is clearly of value to the company. Regular analysis of the cases is carried out and common root causes can easily be identified.
No Conditions of Registration were raised during the previous assessment.
The H&S system was reviewed and, from the evidence sighted, appears to be adequate for a company such as this and seems to meet the basic requirements of the HASIE Act 1992 plus its subsequent amendment.
The organisation has made a number of improvements since the last audit and the system is reportedly working smarter as a result.
There were no specific areas of concern but points of particular merit included the training system and competency reviews, the two-level supplier reviews and the biennial Technical Briefings for their customers during which they are invited to complete a survey as to their level of satisfaction with the company as a supplier.
Compared with the last assessment the company has continued to maintain and improve its systems and they appear to have gained benefit from this assessment.
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January 2006 |
SeaTools Diagnostic Suite is Seagate's exclusive disc drive diagnostic software designed to troubleshoot most Seagate hard drive issues. Users can do the diagnostic themselves and save time!
SeaTools Online:
A browser based application that will check ATA, SATA, and SCSI hard drives without having to turn off the system. Fast, easy, thorough and completely data safe. No long downloads and works with Windows XP, 2000, Me, 98, 95. Runs via your browser (IE and Netscape). Compatible with NTFS, FAT32 and FAT16 partitions for Windows XP/2000/NT/Me/98/95.
SeaTools Desktop:
Desktop edition works with most ATA, SATA, or SCSI drives in desktop systems and has a 98% accuracy rate. Download a file to your hard drive then execute to create a bootable diskette or ISO CD-ROM image.
SeaTools Enterprise:
Ideal for SCSI or Fibre Channel drives in servers and workstations. Tests multiple drives simultaneously and sequentially. Eliminates downtime in your Linux and Windows server environments.
For more information and downloads, visit Seagate's website at: http://www.seagate.com/support/seatools/
All information and tools provided are proprietary to Seagate Technology. Copyright (c)2004, Seagate Technology LLC |
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